The repair and refurbishment vs routine maintenance boundary
HMRC's CIS 340 guidance draws the key line here. Repair work -- making good, replacement of defective or damaged parts of a building or structure -- is a construction operation within the scope of CIS. Refurbishment and alteration work is also inside CIS. Routine maintenance on premises that are not undergoing any construction operations is generally outside. In practice, FM companies carry out both: a reactive repairs and dilapidations contract is typically inside CIS; a planned preventative maintenance contract limited to servicing and cleaning of operational equipment is typically outside. Where a single contract covers both types of work, the CIS analysis must be done at task level, not contract level. Source: CIS 340, HMRC (updated December 2024), citing Finance Act 2004 s.74.